Shipping and Orders
MTG Proshop Frequently Asked Questions with information on Shipping and Orders, Returns, Products and more
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Orders and Customer Service
Have a question for us here at MTG Proshop? Shipping, Returns, Product info and more!
MTG Pro Shop Retail Price Guarantee Policy
MTG Pro Shop is committed to making sure that you don’t have buyer’s remorse when an item you purchase from our store goes on sale shortly after. Here are the details of our price guarantee policy. If an item goes on sale, for less than you paid, wit
Why was my order cancelled?
There are several reasons an order may be cancelled. Listed below are the most common:. Exceeds Order Limit. Due to the high demand for some of our products, we are enforcing strict order limits per household per week, as mentioned in the product lis
How can I use coupons, promotions, and gift cards together?
Coupons, promotions (such as free shipping), and gift cards can all be applied in the same transaction. It should be noted that coupons apply before promotions. This means that if your order total is reduced (by a coupon) below the threshold for the
My order was Returned to Sender, what do I do?
If your order has been returned to sender, please click the yellow “Contact Us” icon in the lower right corner of this page and follow these steps:. Allow our team 24-48 hours to respond to your inquiry. Our team will work with you on an appropriate
Consumer Return Policy
To qualify for a return of merchandise, you must follow the return guidelines set forth in this document and request a return within 30 days from the invoice date for this policy to apply. For a return to be accepted, all of the following must be inc
I received my order, but it is damaged!
We are so sorry your order arrived damaged! Let us help replace it for you. Please click the “Contact Us” icon below and follow these steps:. Our team will work with you to resolve your concern.